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Privacy Policy

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Last Updated: September 29, 2026

At Cyber Shield AV, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, purchase our products, contact us, or otherwise interact with our services.

This Privacy Policy explains the types of information we may collect, how we may use and protect that information, when it may be shared, and the choices and rights that may be available to you.

By accessing or using the Cyber Shield AV website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you place an order, submit a contact form, request assistance, communicate with us, or use other features available through our website.

Depending on how you interact with us, this information may include:

  • Name
  • Email address
  • Telephone number
  • Billing information
  • Order and transaction details
  • Product and subscription information
  • Customer service communications
  • Information submitted through website forms
  • Other information you voluntarily provide

We may also automatically collect certain technical information when you access our website, such as your IP address, browser type, device type, operating system, referring pages, pages visited, and general website interaction information.

2. How We Use Your Information

Cyber Shield AV may use collected information for legitimate business and operational purposes, including to:

  • Process and manage customer orders
  • Provide purchased products or services
  • Respond to customer questions and requests
  • Provide product-related assistance
  • Communicate important information regarding orders
  • Maintain and improve our website
  • Improve our products and customer experience
  • Detect suspicious, fraudulent, or unauthorized activity
  • Maintain website and information security
  • Keep appropriate business and transaction records
  • Comply with applicable legal obligations

Where permitted by applicable law, we may also use contact information to provide relevant service announcements, product information, or promotional communications.

You may opt out of eligible marketing communications using the unsubscribe mechanism provided in the communication or by contacting us.

3. Payment Information

When you purchase a product or service, payment information may be processed through third-party payment processors or financial service providers.

Depending on the payment method selected, these providers may collect information such as your card details, billing address, transaction information, or other information necessary to authorize and complete your payment.

Cyber Shield AV does not necessarily receive or store complete payment-card information when transactions are processed directly by an independent payment provider.

Third-party payment services process information according to their own privacy policies, security practices, and contractual obligations.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, maintain security, and improve the overall visitor experience.

Cookies are small data files stored on a user’s device by a website or browser.

Depending on our website configuration, cookies may be used for purposes such as:

  • Maintaining website functionality
  • Remembering visitor preferences
  • Supporting shopping-cart functionality
  • Understanding website traffic
  • Measuring website performance
  • Detecting security issues
  • Improving website usability

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.

Where required by applicable law, we will request appropriate consent before using non-essential cookies or similar technologies.

5. How We Share Information

Cyber Shield AV does not sell personal information merely as part of providing our products and services.

We may share information with trusted third parties when reasonably necessary to operate our business and provide services. These parties may include:

  • Website hosting providers
  • Payment processors
  • E-commerce service providers
  • Customer service providers
  • Security and fraud-prevention providers
  • Analytics and technical service providers
  • Professional advisers
  • Government or regulatory authorities when legally required

Service providers are expected to process information only for appropriate purposes and subject to applicable contractual and legal requirements.

We may also disclose information when reasonably necessary to comply with law, enforce our agreements, investigate suspected fraud, protect our legal rights, or protect the safety and security of our customers, website, or services.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.

These measures may include access controls, secure hosting practices, encrypted communications where appropriate, monitoring, and other safeguards suitable for the nature of the information being processed.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted or stored electronically.

Customers should also take reasonable precautions to protect their accounts, devices, passwords, and personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, providing customer assistance, maintaining business records, resolving disputes, preventing fraud, and satisfying applicable legal, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information, the reason it was collected, contractual obligations, and applicable law.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our applicable procedures.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include the ability to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of eligible personal information
  • Request restriction of certain processing
  • Object to certain uses of personal information
  • Withdraw consent where processing is based on consent
  • Request a portable copy of certain information
  • Opt out of eligible marketing communications

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing certain privacy requests to help prevent unauthorized access to personal information.

9. Third-Party Websites

Our website may contain links to websites, services, or platforms operated by third parties.

Cyber Shield AV does not control the privacy practices, content, or security measures of independent third-party websites.

If you follow a link to another website, we recommend reviewing that website’s privacy policy before providing personal information.

10. Children’s Privacy

Cyber Shield AV products and services are not intended to knowingly collect personal information from children where parental or guardian consent is legally required.

If we become aware that personal information from a child has been collected in a manner inconsistent with applicable law, we will take reasonable steps to address the information appropriately.

Parents or guardians who believe a child has provided personal information through our website may contact us to request appropriate action.

11. International Visitors

Our website may be accessible from multiple countries and regions.

If personal information is transferred or processed outside the country in which it was originally collected, we will handle such information in accordance with applicable data-protection requirements and any appropriate safeguards required by law.

Privacy rights and requirements may vary depending on the jurisdiction in which you reside.

12. Changes to This Privacy Policy

Cyber Shield AV may update this Privacy Policy periodically to reflect changes to our website, services, business practices, technologies, or applicable legal requirements.

When changes are made, the revised version will be published on this page with an updated “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically to remain informed about how personal information is handled.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Cyber Shield AV handles personal information, please contact us through the contact options provided on our email.

Email Us: support@cybershieldav.com

When submitting a privacy-related request, please provide sufficient information for us to understand and appropriately respond to your request.

Cyber Shield AV-Antivirus for a Safer Tomorrow